Why are no surveys available in Cashing?
Learn how your profile, screening questions, and available places affect the Cashing survey list.
Cashing teamPublished · Updated · 2 min
You might finish a survey one afternoon and find the list empty when you open Cashing the next morning. Partners open studies for specific groups and close them as they collect enough answers. At any given time, there may be no open study that fits your profile.
How your profile affects the list
Suppose a grocery chain wants to learn why people leave items in an online cart. It might look for people who tried to shop through its app in the past month. A packaging study could need in-store shoppers instead. Depending on the question, a partner might look for people in a certain region, age range, or group of customers.
The profile answers you give help partners match you with studies. Some details only come up in the questionnaire itself. A partner might already know your region but still need to ask when you last bought a product. How Qualtrics describes targeting and screening.
What happens when a group fills up
A study might need 40 people from one region. Once that group is full, the partner can stop offering the study there while it continues collecting responses elsewhere. That’s one reason a friend might see a different list, or a study you saw earlier can disappear.
If Earn → Surveys says No options available, check again later. Give current information when a partner asks about something that has changed. Using a different age or location to get into a study can make future answers harder to match.
When to contact support
If the list keeps loading or you see an error, note the message and the approximate time. A screenshot helps support see where the app got stuck.