How to contact Cashing support

If you completed an offer and the points are missing, start with the platform where you completed it. If you need help with a withdrawal you requested in Cashing, contact our team with the details from History.

Start with the platform where you completed the offer

Go back to Earn → Offers and open the same offer platform (offerwall) where you started and completed the activity. That partner has the record of your progress. Each platform has its own way to reach support. Look for its help or support option, or check the offer details.

For Playtime, go to Help → FAQ & support. If you completed the offer on another platform, use that platform’s support channel. Include the offer name, the milestone you reached, the date, and what the offer details show. For a survey, include the partner’s name and the approximate time you took it.

When to contact Cashing about an offer

Contact Cashing only as a last resort, if you couldn’t reach the platform’s support team or its support ticket didn’t resolve the issue. Email cashingcontact@gmail.com, or go to Profile → Support in Cashing. Tell us the platform, offer, milestone, and date. Include the ticket number or the partner’s reply if you have it.

Cashing's Support screen with common questions and a Contact us button.

When a withdrawal needs attention

Open History → Withdrawals and find the request. Email its date, amount or package, and status to cashingcontact@gmail.com. If you attach the record, leave those details visible and hide account identifiers, codes, or any redemption link.

A withdrawal record with its amount, date, and status.

A message you can adapt

Hi, I requested [reward] on [date]. History shows [status], but I haven’t received it. I’ve attached the request record.

If you have another detail to add, reply to the same email so it stays with the original request.