Completed a Cashing offer but did not get the points?
Find the milestone, partner record and details that help support locate a missing credit.
Cashing teamPublished · Updated · 2 min
You reached the milestone in the game, but the points haven’t appeared. Compare the task in the partner’s offer with the matching credit in Cashing. The two records tell you where to look next.
Check whether the partner recorded the milestone
Open the game details from Playtime’s active games tab. In the MONOPOLY GO! example, board 2 is complete and board 3 is still in progress. If you’ve already reached board 3 in the game, save a screenshot of the board and one of the task status in Playtime.
Look for the credit in Cashing
Check History → Points/Offers for the game. One credit may be for an earlier milestone, so match the date and amount to the task. If the offer gives a credit window, use it to decide when to follow up.
Tell support which stage is missing
If Playtime still shows the task in progress, open its FAQ and support option. Give the game, the milestone, and the date you reached it. Here’s an example.
I reached board 3 in MONOPOLY GO! on [date]. Playtime still shows that task in progress. I’ve attached the board and the offer details.
If you can’t reach the partner, email cashingcontact@gmail.com. How to contact Cashing support.